AI Front Desk Agent for Hotels and Short-Stay Properties
AI guest communication tool that understands real hospitality.
Answer routine guest questions automatically across OTAs and messaging channels. Reduce front desk interruptions, reply faster, and keep human control where it matters.
By SabeeApp
🏆 Premier Connectivity Partner (Booking.com) 🤝 Integrated with 50+ hospitality tech partners 🥉 2026 HotelTechAwards Top 3 HMS
Trusted Hospitality Technology
The AI Front Desk Agent is part of SabeeApp, an all-in-one hotel management system used by independent hotels, guesthouses, and apartment operators worldwide. SabeeApp was recently ranked among the top three hotel management systems globally by Hotel Tech Report, based on verified user reviews. This recognition reflects our focus on practical tools built for real hospitality work.
What is the AI Front Desk Agent?
The AI Front Desk Agent is an AI-powered guest communication tool for hotels and short-stay properties. It automatically answers routine guest questions, organises messages from multiple channels in one unified inbox, and highlights conversations that need human attention.
By handling repetitive messaging and keeping all guest communication in one place, it helps front desk teams respond faster, reduce interruptions, and focus on delivering a more personal guest experience.
Multi-Room bookings
Offer real-time availability across multiple properties (if needed), with multiple room types and rate plans available to choose from.
Multi-Room bookings
When selling multiple room types, rates and/or located in different properties, things can get tricky during the booking process. But not with the SabeeApp Booking Engine, designed to fit your Hotel's unique needs.
Book a free consultation, and we will show you how to simplify your property management operations with SabeeApp.
Upselling Opportunity
Promote additional services, room upgrades, rate plans and special packages when relevant. Gain control and get creative with your offering!
Upselling opportunity
Upselling is the best way to generate more revenue for your property. Be it a small, mid or large-sized hotel property, upselling is an efficient option for every property type. With SabeeApp's booking solution, you gain control of the Guest Journey!
Whether it is Valentine's Day package, bike rental or complimentary breakfast, you can offer those services to complement your guest's experience during the booking process.
Secure Payments
With SabeeApp's payment gateway, you'll smoothly and securely manage multiple payment options and receive payouts in real time.
Secure Payments
Real-time payments are enabled on your Hotel Booking Engine with SabeePay. When your guests make a reservation, they can pay the accommodation charges easily and reliably, along with all other reservation-related fees, such as taxes and extra services.
Whether it’s a flexible or a non-refundable reservation, the payment process is just as easy with SabeePay.
The Challenge of Guest Messaging Today
Guest communication has changed. Messages no longer arrive only at the reception desk or during office hours.
Guests write before arrival, during their stay, and late at night. They message through Booking.com, Airbnb, Expedia, WhatsApp, Instagram, Facebook, and text messages. Most questions are routine, but they interrupt front desk teams at the busiest moments.
This leads to slower replies, constant context switching, and less time for meaningful guest interactions.
A Smarter Way to Manage Guest Communication
The AI Front Desk Agent is an AI-powered guest communication tool designed specifically for hotels and short-stay properties.
It brings all guest messages into one unified inbox and automatically replies to the most common questions using your property’s own information and rules. When a message needs human attention, it is clearly highlighted so your team can step in at the right moment.
Automation where it helps. Humans where it matters.
Key Capabilities
One Unified Inbox
All guest messages from OTAs and social channels arrive in one place, giving your team full visibility without switching between tools.
AI-Powered Replies
The AI answers routine questions instantly, including check-in and check-out times, parking, breakfast, amenities, house rules, directions, and late arrival notifications.
OTA-Native Messaging
Built with native support for Booking.com, Expedia, and Airbnb. Manage multiple OTA accounts across properties in a single inbox.
Social and Direct Messaging
Guests choose how they contact you. You reply from one interface. Supported channels include WhatsApp, Facebook Messenger, Instagram, SMS, and Viber.
Multilingual by Default
Guest messages are handled in multiple languages automatically, without manual configuration or language rules.
Reservation-Aware Conversations
Messages are enriched with reservation and guest data where available, giving your team the full context behind every conversation.
Human Takeover Anytime
Special requests, complaints, or sensitive situations are clearly flagged. Staff can step in instantly and reply manually whenever needed.
Always-On Availability
The AI Front Desk Agent replies to routine guest questions 24/7, ensuring fast and consistent responses even outside reception hours.
In sync with SabeeApp PMS
The AI Front Desk Agent is built as part of the SabeeApp ecosystem, with seamless communication between the two.
How AI Front Desk Agent works in 4 simple steps:
01.
Guest messages
Guests contact you through any connected OTA or messaging channel, all flowing into one central inbox.
02.
Smart Analysis
The AI understands message intent and uses reservation details where available to give accurate, relevant responses.
03.
Instant replies
Routine questions are handled automatically, while more complex requests are passed to your team without disruption.
04.
Full Sync
Every conversation and reservation stays perfectly aligned inside SabeeApp, with no manual follow-up needed.
Built for Hospitality, Not Generic Chatbots
The AI Front Desk Agent is trained for hospitality workflows and guest behaviour. Unlike generic chatbots, it understands reservations, policies, and guest context, and works natively with OTA messaging platforms.
It combines automation with full human control and integrates deeply with SabeeApp’s property and reservation data.
Common Use Cases
Hotels and short-stay operators use the AI Front Desk Agent to handle everyday guest communication, such as:
- Guests asking about check-in or early arrival times
- Parking availability and directions
- Breakfast hours and amenities
- Late arrival notifications
- Repeated policy and house rule questions
By handling these interactions automatically, front desk teams stay focused on guests who need personal attention.
Why Hospitality Teams Choose the AI Front Desk Agent
Teams using the AI Front Desk Agent respond faster, experience fewer interruptions, and spend less time answering repetitive questions. The result is a calmer front desk, more consistent communication, and a better guest experience without adding staff or complexity.
AI Front Desk Agent will be available from 79€/month.
The AI Front Desk Agent is built to work with SabeeApp PMS.
If you’re new to SabeeApp, join the waitlist and book a demo to access the 50% discount on both for 12 months.
Monthly Subscription 3€ /room
Minimum fee 79 EUR
- AI FrontDesk Agent
- OTA messaging
- PMS integration included
- Multi-language
- Dedicated account manager
- Number of conversations: Unlimited
Additional cost:
Text messages: 0.3 EUR/Outbound Message
About SabeeApp
SabeeApp is an all-in-one hotel management system trusted by independent hotels, guesthouses, and apartment operators worldwide. In 2025, it was recognised as a Performance Champion by Booking.com, highlighting the reliability and quality of its integration and the strong results achieved by properties using the platform.
Join waitlist now to get this exclusive offer
Get early access to the AI Front Desk Agent and lock in a 50% launch discount for 12 months. Limited to the first 100 properties on the waitlist.
Not a SabeeApp user?
1. Join the waitlist to lock a 50% discount.
2. Book a SabeeApp demo below for an exclusive joint half-price deal.
Limited to the first 100 properties to fill in this form:
AI Front Desk Agent – Frequently Asked Questions
An AI Front Desk Agent is an AI-powered guest communication tool for hotels and accommodation providers. It automatically answers routine guest questions, organises messages from multiple channels in one inbox, and highlights conversations that need human attention. This helps front desk teams respond faster, reduce interruptions, and maintain a consistent guest experience.
The AI Front Desk Agent is designed for hotels, guesthouses, serviced apartments, and short-stay accommodation providers. It is especially useful for small to mid-sized teams managing high message volumes while handling check-ins, check-outs, and daily operations with limited staff.
Hospitality teams often receive the same guest questions repeatedly, across multiple channels and at inconvenient times. The AI Front Desk Agent reduces repetitive messaging, prevents missed questions, shortens response times, and helps staff stay focused on in-person guests and higher-value interactions.
No. The AI Front Desk Agent supports hospitality teams rather than replacing them. It handles factual, repetitive questions while clearly highlighting messages that require personal attention. Staff remain in control of all conversations and can step in whenever empathy, judgment, or flexibility is needed.
The AI Front Desk Agent works alongside your front desk team by automatically replying to routine guest questions and organising all messages in one place. This reduces interruptions during busy shifts, improves response times, and helps teams manage guest communication more calmly and efficiently.
The AI Front Desk Agent uses your property’s own information, rules, and settings to generate replies. This ensures guests receive accurate and consistent answers about breakfast, parking, check-in times, or house rules, based on how your property actually operates.
Yes. The AI Front Desk Agent highlights messages that need human involvement, such as special requests, complaints, or sensitive situations. Front desk staff can step in instantly and continue the conversation manually, ensuring a personal and appropriate response.
The AI Front Desk Agent combines guest messages from OTA platforms, text messages, WhatsApp, Instagram, and Facebook into one unified inbox. This helps teams avoid missed messages and reduces the need to switch between multiple tools or platforms.
Yes. The AI Front Desk Agent works together with SabeeApp and requires an active SabeeApp account. This connection allows the AI to use your property data and support guest communication in a structured and reliable way.
By joining the waitlist, you’ll secure 50% off for your first year once the AI Front Desk Agent launches, giving you a full operational period to measure results and ROI.