SabeeApp
Unified Inbox
Trusted by 6,000+ hoteliers in 70+ countries
From boutique hotels to serviced apartments, thousands of hospitality professionals rely on SabeeApp every day.
What is a Hotel Unified Inbox ?
A hotel unified inbox is a centralised guest messaging platform that combines all guest messages into one interface. For hospitality businesses, it’s a game changer:
- No more switching between tabs when replying to messages.
- Every conversation appears in one timeline.
- All team members see the same guest context and reservation details.
With SabeeApp, your unified inbox is built right into your Property Management System (PMS) — so you can manage Airbnb bookings, update reservations, and reply to guests without opening another tab.
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SabeeApp Unified Inbox Features
Airbnb Guest Messaging
By linking all your listings in one place, you can effortlessly receive and respond to messages from multiple Airbnb accounts, all in one convenient location.
Email and SMS communication
Receive and answer emails or text messages on a stylish, modern interface within SabeeApp. Use message templates and send attachments or hyperlinks.
Browse Conversations
Filter by source, reservation status and date. Search by keyword or conversation tags based on message types: inquiry, special offer, reservation or pre-approval.
Message Templates and Attachments
You can use pre-composed message templates and attachments for quicker communication, easily accessible from the Unified Inbox.
Message Status Indicators
You can see if a message is unread, who sent the last message, and if you need to review an unanswered message. These are indicated by green, yellow or no dots.
Editable Sent Messages
Guests can edit their messages after sending, similarly to popular messaging apps. These edits are synced with SabeeApp automatically and will appear as unread messages.
Easy PMS Integration
Syncs with your Sabeeapp PMS system, so guest details auto-populate in your Unified Inbox. This helps you personalise your messages.
User-friendly Interface
The dashboard is clean and accessible on desktop and mobile. Staff will be able to navigate without training and provide smooth communication from the start.
Improved Guest Experience
Guests get faster, more consistent communication. Happy guests who receive prompt answers are more likely to leave good reviews, which boosts reputation.
Why Hospitality Businesses Choose SabeeApp's Unified Inbox
SabeeApp’s Unified Inbox isn’t just another chat tool — it’s designed specifically for hotels, hostels, B&Bs, and vacation rentals.
Centralised guest communication
Built for real people
Seamless PMS integration
How to set up Unified Inbox
Here is a short, step-by-step process of how the connection would take place. For more info, please visit our Knowledge Base article on Unified Inbox.
01.
Activate Unified Inbox
Once you sign up for SabeeApp, you'll have a Toggle for activating the Unified Inbox in the Subscription menu.
02.
Connect Airbnb with SabeeApp
You can connect Unified Inbox with Airbnb from your SabeeApp account by authorising SabeeApp to handle Airbnb messaging
03.
Enjoy easy messaging
After this, you'll be able to access airbnb messages directly from your SabeeApp account.
Take advantage of our unified messaging integration with Airbnb
Respond to Airbnb guests directly from your SabeeApp account. Enquiries, special offers and pre-approvals are all supported. Use message templates, send attachments and hyperlinks.
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Benefits of Using Unified Inbox in Your Hotel Business
1. Faster Response Times
Reply to every message within seconds.
Guests expect quick answers — especially on Airbnb and OTAs. SabeeApp helps you respond faster, reducing delays and boosting guest satisfaction.
2. Centralised Guest Communication
Combine all guest communication in one clear feed. No more confusion or missed inquiries. Every message is organised by guest and reservation, so you always know the full story.
3. Integrated with Your PMS
Because the Unified Inbox lives inside SabeeApp, every message is automatically linked to the right booking.
That means your staff can check stay dates, update room info, or send confirmation messages instantly.
4. Smarter Team Collaboration
Assign conversations, use internal notes, and keep everyone aligned — whether you’re managing one property or fifty. SabeeApp makes teamwork simple, even when your staff is distributed.
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Pricing that fits your needs: €29 /month
The Unified Inbox Module can only be purchased as an add-on for the SabeeApp Software Suite.
Unified Inbox - Frequently Asked Questions
It’s a single dashboard that gathers all guest communications — from Airbnb, OTAs, and direct channels — so hotel staff can manage conversations more efficiently.
Faster response times, fewer missed messages, smoother teamwork, and better guest satisfaction. It simplifies operations and improves your reputation.
Yes! SabeeApp currently integrates with Airbnb. More OTA integrations are coming, stay tuned...
Yes. The Unified Inbox is part of SabeeApp’s all-in-one hotel management system, giving you a single platform for reservations, communication, and operations.
A unified inbox improves hotel communication by centralising all guest messages into one place. This helps staff reply faster, avoid missed messages, and maintain consistent communication throughout the guest journey.
Yes. Guests who receive fast and personalised replies are more likely to leave positive reviews. A unified inbox helps hotels respond promptly, reducing waiting times and increasing satisfaction on platforms like Airbnb and Booking.com.
Many hotel software platforms, including SabeeApp, offer automation tools that send pre-arrival messages automatically. These can include welcome messages, check-in instructions, parking info, or upsell offers like airport transfers or late checkouts. Automating this stage ensures guests receive timely, personalised information while reducing manual workload for staff. In SabeeApp, you can schedule templates and triggers so messages go out automatically at the right time — ensuring a smooth and professional start to every guest’s stay. For more info, check out our Smart Solution module.
A unified email inbox transforms hotel communication by bringing all guest and partner emails into a single dashboard. Instead of checking multiple accounts, hotel teams can manage and respond to every email directly inside one system — improving response time, reducing missed messages, and maintaining consistent tone and branding. Over time, this unified approach leads to better guest satisfaction, higher response scores on OTAs, and smoother internal collaboration. It’s especially valuable for hotels managing multiple email addresses (front desk, reservations, concierge) or properties.
When choosing a unified messaging solution for your hospitality business, look for:
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Required channel support
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Integration with your PMS or CRM
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Team collaboration tools
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Automation capabilities
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Mobile access
A great solution should simplify, not complicate, your workflows. The best unified inbox is one that helps your team communicate faster, deliver more personal service, and scale effortlessly as your business grows.
Yes! Integration with additional OTAs is already in progress. Booking.com will be the next channel added in 2026. Stay tuned — SabeeApp’s Unified Inbox is continuously evolving to help you manage all guest communication from one platform.
By consolidating all communication channels, a unified inbox eliminates the need to log into multiple OTA dashboards. Staff can manage everything from one place, reducing repetitive work and allowing faster guest response times.
Check out our relevant articles
Read our articles about guest communication and management. For more hospitality-related content, check out our blog. Do you miss anything from our blog? Shout out to us and we'll make sure to cover the topic you're interested in!