A hotel payment gateway is a secure system that processes online and card payments for hotels and accommodations. It connects your booking engine and PMS to payment providers, automating charges, refunds, and authorisations. Sabee simplifies this process for small and mid-size properties by handling every transaction directly within SabeeApp PMS.

SabeePay is SabeeApp’s built-in hotel payment gateway, created specifically for the hospitality industry. It enables hotels, hostels, and apartments to process all guest transactions — including card payments, deposits, refunds, and OTA virtual cards — directly within the SabeeApp PMS. Every transaction is handled automatically and securely, with full PCI DSS, PSD2, and Strong Customer Authentication (SCA) compliance. This ensures fast, seamless, and error-free payments that keep your property efficient, your data protected, and your guests satisfied.

Yes. SabeePay fully complies with the PCI DSS Level 1 security standard and the PSD2 regulation, including Strong Customer Authentication (SCA). All payment data is encrypted and tokenised, ensuring that sensitive card information is never stored in SabeeApp. With 3D Secure verification and Stripe-powered processing, every transaction meets the highest level of protection required for hotel payment gateways.

SabeePay is available to all SabeeApp customers, but it must be activated and linked to a Stripe account before use. There’s no extra SabeeApp subscription fee for enabling SabeePay; instead, usage is billed per transaction: a 0.5% SabeePay convenience fee applies on top of Stripe’s standard processing fees. To get started, activate SabeePay in your SabeeApp PMS and connect your approved Stripe account.

With SabeePay, you can accept all major credit and debit cards, OTA virtual cards, and digital wallets such as Apple Pay and Google Pay (through Stripe). The system also supports multi-currency transactions, allowing international guests to pay in their preferred currency. All payments are processed automatically and securely, with real-time synchronization to your SabeeApp PMS.

SabeePay automates the entire payment process, helping hoteliers eliminate manual tasks and reduce administrative workload. It automatically charges or requests payments based on your booking policies, processes OTA virtual cards in bulk, and handles refunds or pre-authorizations with just one click. By syncing every transaction directly with the SabeeApp PMS, SabeePay saves hours of front-desk and accounting time each week — allowing your team to focus more on guests and less on paperwork.

Yes. Every transaction processed through SabeePay is automatically recorded in your SabeeApp PMS, under the Reservation Folio and the Financial reports. Successful payments, refunds, and deposits are instantly linked to the correct reservation folio and reflected in your financial reports. This seamless synchronisation eliminates manual data entry and ensures your payment records are always accurate, up to date, and easy to track.

Yes, there is no limitation to connecting one Stripe account to multiple SabeeApp accounts, for example, in the case of a hotel chain.

SabeePay framework takes care of the payment links automatically. For those reservations which are not prepaid during the reservation, SabeePay will automatically send a payment request to the guest, so they can pay by clicking the customer portal link or by downloading GuestAdvisor App to their mobile phones. The timing of sending out the automated payment link email depends on the payment and cancellation policy set up in the settings.

Technically yes, but with the strong customer authentication (SCA), guests need to authenticate damage fees as an online payment. We recommend dealing with room damage cases while the guest is still in-house.

No, after every successful transaction, the money is instantly paid out to your Stripe merchant account, from where you can initiate transfers to a bank account of your choice. For more information on bank transfer costs and processing time, please visit Stripe’s website.

Unfortunately, you can’t integrate an external gateway. The payment options are: SabeePay, Bank Transfer, Payment on arrival and PayPal. These all work together; if you want to use them all in parallel, they can. Without using SabeePay, your options are the following: collecting credit card details (and charging them manually with their own terminal), Bank Transfer, Payment on arrival and Paypal.

SabeeApp alerts staff to failed attempts so a new link can be sent quickly. Disputes (chargebacks) are managed through Stripe, including evidence submission and status tracking. SabeeApp maintains a full transaction history for proper follow-up and proof of service.

Yes. Hotels can define payment and cancellation policies so SabeeApp automatically requests or charges deposits and pre-arrival payments. Combined with GuestAdvisor online check-in, you can collect payments in advance and reduce manual card handling at reception.

SabeeApp automatically detects OTA virtual cards and displays activation and expiry details. You can charge multiple VCCs in one action through SabeePay, and each successful charge is automatically added to the reservation folio. If a VCC currency differs from your property’s currency, the processor’s exchange rate will apply at the time of charge.