First check that the NTAK identifier (accommodation registration number)* under Settings / NTAK settings is filled in correctly. If the number is wrong because it was copied from user credentials, please send the correct number to our support team — only developers can change it. Then review the settings in your account using the questions below so everything is configured and categorised correctly:
- Did you upload the new CSR files generated by us to the NTAK site?
- Did you generate the new certificate files on the NTAK site after uploading the CSR files?
- Please check whether the data on the NTAK site matches the data you entered in SabeeApp.
- Which settings must you complete in SabeeApp before starting synchronisation?
- Set the number of beds per room type (Settings / Room types)
- Configure services correctly (Settings / Services / Service list)