How can we help?

The Dashboard is a complex platform mainly for receptionists and managers, to see what is happening on the current day. It displays important information about new bookings, arrivals, departures, onboarded reservations, unallocated rooms, missing prices and expiring optional reservations.

It's good to check this page frequently, several times a day.

That yellow box ("Rooms and Dates without price") appears only if there are missing prices in any of your rate plans for the next 18 months. It disappears right after you upload the prices in the Prices / Rate plans menu.

It's an easy-to-use platform that keeps room availability in sync with your own Booking Engine and the connected OTAs, 24/7, 365 days a year. Move reservations between rooms with drag and drop, or view reservation details with one click. You can also add individual and group reservations manually, and check the cleaning status of your rooms.

No, it isn't possible to change the colors the system uses to mark reservation status. We show the meaning of the colors at the bottom of the calendar page.

Use the guest name or the reservation code. Note that this search field only applies to reservations visible in the calendar. For example, if you're viewing November and want a reservation in January, use the quick search in the top right corner, or the PMS / List view section instead.

Our system helps your business maximise occupancy. For this reason, it isn't possible to deactivate pink blocks.

The easiest way is to navigate to the PMS / Guest list section and generate the list there. You can also export it to an Excel sheet with the export button.

Yes - there are several export options in the PMS / Invoices menu. Set the filters and generate the invoice list you wish to export, then click export and select the format you need.

Click "Edit" in the top right corner of your calendar and move the booking with drag and drop. Use the PoolBox if you want to swap two or more reservations.

Note that you cannot move past reservations or onboarded guests who checked in in the past. In that case you'll need to split the reservation first, then move the current part to the new room.

We suggest the PMS / List view menu for listing reservations. There are several filters, including status (confirmed, canceled, optional, no-show). Set the filters and click "Generate". You can also export the list.

There are more than 50 channels you can connect, and counting. For more information see our OTA partners page, or the inactive channels list in your account (Distribution / Channel Manager menu). Feel free to ask our support team for channel recommendations.

Our support team will assist you with most new channel connections. Send us the connection request under the Channel Manager menu after completing the configuration table, and we'll complete the room mapping for you. We let you know when it's ready so you can double-check the channel's extranet.

Airbnb and Vrbo/HomeAway are self-mapped channels - you do those yourself with a step-by-step guide.

No. A room type change needs to be done from the channel extranet, and the modification will arrive in SabeeApp automatically assigned to the new room type. Do not change the room type of an OTA reservation in SabeeApp - it will affect availability incorrectly.

Yes, for supported channels. Add the information to the channel configuration table (hotel IDs, room type names, room type IDs) and our support team will make the connection. Make sure SabeeApp is selected as the connectivity partner in each account.

No. You can use different currencies for different sales channels. It doesn't even need to match your SabeeApp account default currency - we can turn on the currency converter when connecting the channels.

There are two ways to add the IBE to your website.

1) Link: find your IBE link in Distribution / Internet Booking Engine / Widgets / Link only. Create your own widget and insert the IBE link on your website.

2) Widget: create the button and insert the widget code into your website code (Distribution / Internet Booking Engine / Widgets). If you have an IT team, give them access to the IBE menu and they'll help you out.

Yes. As it's a discount calculated by the system and not editable, you can choose to hide it. Go to Distribution / Internet Booking Engine / Basic settings, scroll to Other settings, and click "Hide discount".

Create custom fields in the Settings / Custom fields menu. These appear in the "Required fields" menu, where you can set them as compulsory.

First, check that all the rate plans you want bookable on your website are selected for the IBE. Second, double-check whether there's any difference between the rate plans besides price - included services, cancellation and payment policies, rate plan types (early bird / last minute).

By default, the system shows guests the cheapest option if there's no difference other than price.

You can change all displayed policies and texts in the Settings / Property policies menu.

It isn't possible to rename a rate plan. If it's really necessary, the only solution is to create a new rate plan and delete the old one.

If you want to change the display name in your Booking Engine without modifying the rate plan, go to Distribution / IBE / Rate plans, write the name you want in the "Display name" field and save.

No. SabeeApp coupons and packages are only for the Internet Booking Engine.

Yes - the Dynamic Pricing tool does exactly that. Go to the rate plan, select the Dynamic Pricing tool, create the rules for each room type and activate the function.

Once a linked rate plan is created, it can't be unlinked from the Master Price. If it's really necessary, delete the existing linked rate plan and create a new individual one.

Yes, you can create as many rate plans as you wish and connect different rate plans to each OTA. Our recommendation is not to create too many (more than 20), so things stay clear if you work with a lot of OTAs.

In the Settings / Subscription menu. Scroll down, click "Update credit/debit card" and follow the steps. The system charges €1 to check the card is valid, and it's deducted from your next payment.

All issued invoices are saved in the Settings / Subscription / History menu, and can be downloaded in bulk.

Get in touch with our sales team at sales@sabeeapp.com - they'll help you and give you the best offer.

Yes. As there's no long-term contract with us, you can stop your subscription for a period and come back to us later. Please note that we can only hold your account for a maximum of 7 months - after that, the account is archived and all data deleted.

Invoices are automatically sent to the SabeeApp account owner's email address, and it isn't possible to set a different address just for this. We suggest giving your accountant access to the Subscription / History menu so they can download them there.