GuestAdvisor
Hotel online check-in without the queue.
Give guests a mobile and web app to check in, scan their ID, book extras and pay before they reach reception. Every action syncs to the SabeeApp PMS in real time - no paperwork, no double data entry, no waiting.
6,000+ Properties 70+ countries Top 3 Hotel Management System 9 guest languages iOS, Android & web
The hidden cost of checking guests in by hand
Every arrival that starts with paperwork ties up your front desk, delays the guest, and captures the same data twice. GuestAdvisor moves check-in, ID capture and in-stay requests onto the guest's own phone - and syncs all of it straight into the SabeeApp PMS in real time, so your team welcomes people instead of processing them.
Hotel AuroraStayYou're checked in. Room 214.
Queues that start the stay off badly
Manual check-in means guests wait in the lobby while your team types. Online check-in lets them arrive already checked in and go straight to their room - no queue, no bad first impression.
Guest details2 / 3Entered once, by the guest.
The same data, entered twice
Copying passport details and booking info by hand is slow and error-prone. Guests enter it once on their own phone, and it syncs straight into the SabeeApp PMS - your team never re-keys a thing.
ID scanningOCRScan the passport page.
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Compliance paperwork that piles up
Local guest-registration rules demand accurate ID data. Built-in OCR scanning captures it correctly at check-in, every time, in every country where you operate.
What guests can do
Everything a guest needs, from booking confirmation to checkout
From the booking confirmation to checkout, GuestAdvisor gives guests everything they need to arrive, settle in and pay - and sends every detail straight into the SabeeApp PMS, so your team never re-keys a thing.
It's built into the platform, speaks 9 languages, and keeps the front desk queue-free.
Online check-in and checkout
Guests check in before arrival, at the hotel or from home, and check out digitally - clearing the lobby queue at both ends. All data flows straight into the PMS.
ID scanning with OCR
Guests scan their travel documents remotely, in line with local data-registration requirements.
Booking extra services
Guests order airport transfers, room service or an upgrade through a simple smartphone interface.
Instant feedback
An automated request 30 minutes after arrival flags problems while guests are still on-site - before a bad review.
Built-in payments
Full SabeePay integration lets guests pay by card, Apple Pay or Google Pay, to the highest security standards.
Smart locks
Through our Assa Abloy and NUKI partnerships, guests get a door code on their phone and enter it on the smart lock - no keycards.
How GuestAdvisor works
From booking confirmation to in the room, without a form in sight
Guests do the work from their own device, and every step flows into your PMS as it happens - so reception sees a ready-to-arrive guest before they get there.
Send the invite
Once a booking is confirmed, guests get a link to the GuestAdvisor app or the web Customer Portal with their booking code.
Guests check themselves in
As arrival approaches, guests complete online check-in and scan their ID with built-in OCR - from anywhere, even before they leave home.
Data syncs to your PMS
Guest details, ID data and any extras transfer instantly and securely into the SabeeApp PMS. No manual entry.
Guests go straight to their room
No queue, no paperwork. If a guest didn't check in remotely, your team finishes in seconds at the desk.
The platform
Works together with the rest of SabeeApp.
Because GuestAdvisor is native to the SabeeApp platform, every guest action reaches the right team automatically - no third-party integrations, no manual syncing.
Property types
Built for your
property type
Hotels
Clear the lobby queue at peak arrival and let reception focus on the welcome, not the paperwork.
Learn more →
Hostels
Speed up high-volume turnarounds with self-service check-in and smart-lock door codes for every bed.
Learn more →
Apartments
Run fully contactless: remote check-in, smart locks and automated payments with no on-site staff.
Learn more →Online check-in software for hotels
Why guest self service wins
Guest self-service software replaces front-desk paperwork with online check-in, remote ID scanning, and in-stay requests. Guests and your PMS all work from the same live information, so your team spends its time with people instead of admin.
Built into your PMS
Check-ins, ID data and payments stay synchronised without extra integrations.
Friction gone at arrival and departure
GuestAdvisor removes the two moments guests remember most - the check-in queue and the checkout wait.
Compliant out of the box
ID scanning automatically satisfies local tourism data-registration rules in Hungary, Greece, Lithuania, Spain, Germany, Switzerland, Turkey and Thailand.
No app required, if guests prefer
The Customer Portal gives guests every core feature in a browser, no download needed.
Issues fixed before they go public
Feedback arrives while the guest is still in-house, so you resolve problems before checkout - not after the review.
Recognition & Reviews
Rated by the people who use it every day
SabeeApp was voted a Top 3 Hotel Management System in the Hotel Tech Report 2026 HotelTechAwards, ranked by verified reviews from hoteliers worldwide.
Why guests and front desks love GuestAdvisor
Check-in that used to take 15 minutes now takes 3
“Guests reach their room faster and my team finally has time to actually welcome people instead of typing passport numbers.”
Front desk manager • Florin Apart Hotel, Budapest
"Efficient, user friendly PMS"
Easy-to-use platform, not much training needed, covers all required aspects of simple hotel operation, new features in the new release.
Director • 50–74 room Resort • Llandudno, United Kingdom · Verified review on Hotel Tech Report
Compare
Weighing up your options?
See how SabeeApp's guest self-service compares on features, pricing and support.
Trusted by 6,000+ Properties in 70+ countries
Clear your front desk and give guests their arrival back.
Book a 30-minute demo, or start a 1-month free trial with no credit card required.
FAQ
Frequently asked GuestAdvisor questions
GuestAdvisor is SabeeApp's guest-facing app for online check-in, ID scanning, service requests, payments and feedback. Guests get a link after booking, check in and scan their ID from their phone, and everything syncs into the SabeeApp PMS - available as a mobile app or browser-based Customer Portal.
No. Guests can use the GuestAdvisor mobile app, or complete the same steps - check-in, ID scan, payment - through the SabeeApp Customer Portal in any web browser, with no installation. Someone checking in at 11pm doesn't want to find the App Store first: the Customer Portal gets them through in a couple of taps and stays available for the rest of the stay.
Yes. Guest details, ID data, extras and payments sync automatically with the SabeeApp PMS in real time - no double data entry.
GuestAdvisor's ID scanning currently satisfies data-registration requirements in Hungary, Greece, Lithuania, Spain, Germany, Switzerland, Turkey and Thailand.
No. GuestAdvisor is built to work exclusively with the SabeeApp platform. That's by design: because it's native to the platform rather than integrated after the fact, guest, booking and ID data sync automatically the moment you turn it on - no separate setup, mapping or IT involvement.
GuestAdvisor is available in 9 languages: English, Hungarian, German, Spanish, Turkish, French, Lithuanian, Thai, and Greek.
No. GuestAdvisor is part of Smart Solutions, together with the Housekeeping App and SabeeApp GO. It is not sold separately. You add Smart Solutions to your SabeeApp subscription, and GuestAdvisor is included in that package.
No. The base SabeeApp plan does not include GuestAdvisor. It comes with Smart Solutions and is billed under Smart Solutions pricing. See the pricing page for details.