Overbookings are common, especially in peak periods. When an overbooking happens, NTIS requires the actual guest data (who physically checked in). Unfulfilled reservations should be marked as cancelled or changed.
Handling overbookings with SabeeApp: SabeeApp helps you manage overbookings with real-time updates. If you exceed your booking count, you can change the reservation details in SabeeApp and the system automatically updates the correct guest data in NTIS. SabeeApp also provides tools that help prevent overbookings by tracking occupancy and reservations across channels.