We have already covered how technology could help the hotel industry. We have also given you a sneak peek on one of our upcoming developments. In this week’s article we would like to explore the topic of mobile solutions and look at how it is revolutionizing hospitality.
A 2018 Customer Engagement Study surveyed guests' expectations for general reservations management reservations via a mobile device. The survey has found that the hotel industry has yet to adopt many of the already available mobile potential, such as mobile payments and keyless entry. It is also interesting to see a larger picture from mobile expectations that guests might have when staying in a hotel, and the offering of the hotels. Although there are some areas like room reservation and loyalty program management where hotels are caught up, there are many requirements where hotels are not meeting guest expectations.
Going mobile is our present reality. New consumer expectations influenced by mobile solutions are emerging around the world. Businesses are in rapid need of adapting to the expectations, influenced by the mobile evolution. Many clients today look for an experience that follows them throughout their entire journey. This enhanced convenience, service, and personalization is achieved through their mobile device. You therefore should ask yourself. Have you implemented the technology to capitalize on this trend? Or you rather risk being left behind?
Our team at SabeeApp is convinced that the tailored mobile experience is the future to better serve your clients. Therefore, the development of our mobile applications for both your guests and your staff are top priority.
In the first half of 2022 we are going to introduce our brand-new Front Office Manager along with our updated GuestAdvisor as a part of our Smart Solutions module. If you are interested in what these upgrades are, look at our previous article. We are also finishing our long awaited SabeePay online payment solution, which will offer a great possibility to launch mobile payments at your hotel. And finally we have upgraded our Housekeeping app, and in our next article, we will cover how this application can help you in optimizing your housekeeping operations.
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