Probably most of the accommodation providers can remember those times when people used to call when they needed to book a room. Sometimes they were sending e-mails and request forms. And then a big notebook was doing the best front desk system job ever… It might sound nostalgic, but it's time to let go of these times. Now people are packed with mobile devices, always on a go, so hoteliers also have to adjust to this change. Today people can visit your website and make a booking with direct payment right there online. Even Facebook can become a part of your direct sales campaign. Some people are booking their rooms from mobile phones while already riding in the taxi to the hotel. These changes in the market also pushed hoteliers to hide their notebooks and look for a solutions that would help them to deal with these everyday life situations (check our other blog post Why to use Property Management System).
Front desk application is usually the main component of the property management system. Most of the times, those two terms are being used as synonyms. Depending on your property size, you can find the system that will fit your work specifics and will fulfil your needs. But there are some points, that you should be aware of, when choosing your property management system/front desk system.
When choosing the right system, you should answer few questions to yourself:
After you answer all those questions, you will be ready to start the research. Be prepared - there are a lot of options out there. Make sure to choose the one, which fulfils most (all) of the bullet points.