If you are the owner of any kind of business, you know, that sometimes your work can get mentally exhausting. Specifics of hotel management forcing you constantly think not only about growth and revenue. You also have to focus on people that working for you (with you). Think about their daily work routine and satisfaction. You also need to foresee how to grow together as a team. That's what leads to the hotel management specifics. The hospitality business is one of those, where each employee has a crucial role and their end result will be visible and evaluated. Starting with the managers and their managerial decisions, ending with housekeepers who have to ensure that guest will find clean rooms.
It is easy and comfortable to work in a way, which you know the best. And you know the best what you are doing for a long time. However time is running, things are changing and work routine should change as well. Hospitality business must be always up to date because of involving guest needs and habits. If before the phone call was the only way to make a reservation, now people can make a reservation at any time and any place. You have to be ready for such guests.
What are the signs, that tell you about the need for change?:
If you noticing more than one issue from this list, it means that time of changes has come. Depending on the problems that you're facing, You must take actions quickly. If you let the problem to root, later on, will be hard to apply those changes. So what hotel management decisions you can make based on the problem?
There must be more problems that hospitality providers meet every day. Problems are changing as times and people are changing as well. Needs and habits of guests are adjusting to new routines and new technologies. People at the hospitality business have to be flexible and willing to adjust. Hotel management 10-5 years ago was so different. It was enough to have a notebook and sort-of website to satisfy the guest. Now you have to think one step ahead and surprise the guest by providing extra convenient services. I don’t mean only services that can be purchased during the stay, I mean services that start already on your website. Surprise them with user-friendly booking engine. Provide a possibility of online check-in procedure. Surprise them with nice messages before the arrival. Give them a chance to pay online… Those are all little touches that will create the whole picture of your business and will increase the value for the guest.
The decision which you have to make is important because you have to decide which way to go. Which system to choose. How much you are willing to pay for it… But one thing is clear for sure - in order to be a modern host, you have to have a property management system, and this is a decision that you must make today. Just make the right decision and go with the solution that has it all!