How SabeeApp Helped Egypt’s Top 3-Star Hotel Stop Overbookings, Improve Operations, and Keep the Owner Connected
About Atlas International Hotels
Located in the heart of downtown Cairo, Atlas International Hotels is redefining what it means to be a 3-star hotel in Egypt. With 53 rooms and a vision to become a trusted chain of high-quality budget hotels, Atlas serves business travellers, tourists, and families seeking affordable luxury and top-tier service.
“We are classified as the best 3-star hotel in Egypt. We’re filling a gap, offering reliable, high-quality service where people usually only trust five-star brands.”
— Seif Hafez Owner of Atlas International Hotels
The Challenge: Outdated Systems, Overbookings & Inefficient Operations
Before SabeeApp, Atlas faced several critical operational challenges:
- Frequent overbookings due to poor OTA synchronisation
- Time-consuming manual administration and check-in processes
- Disjointed internal communication and lack of real-time oversight
- Negative guest feedback related to delays, errors, and inconsistent service
“Overbookings and delayed check-ins caused frustration and poor reviews. Without real-time data, I couldn’t support the team when traveling abroad.”
— Seif Hafez Owner of Atlas International Hotels
These inefficiencies were hurting their reputation, increasing staff workload, and reducing profitability.
The Turning Point: Going Cloud-Based Was Non-Negotiable
The need for change became urgent during an overseas trip, when the owner realised he couldn’t assist the team remotely.
“That was the moment I knew we needed a cloud-based system. I couldn’t help my staff or see what was happening in real time.”
— Seif Hafez Owner of Atlas International Hotels
This experience led to a comprehensive search for a modern property management system, and the discovery of SabeeApp.
The Solution: Modern Hotel Management with SabeeApp
After testing several PMS platforms, Atlas chose SabeeApp for its:
- Cloud-based accessibility
- User-friendly interface tailored to front desk operations
- Real-time OTA synchronisation
- Seamless integrations, especially with mobile key systems
- Remote management features, ideal for a travel-heavy owner
“The ability to open doors with mobile phones transformed the check-in experience. SabeeApp’s integrations helped us build a customised, modern hotel tech ecosystem.”
— Seif Hafez Owner of Atlas International Hotels
Atlas also implemented:
- Housekeeping App for real-time coordination
- POS integration for cross-department billing
- SabeeApp’s Internet Booking Engine (IBE) for increased direct bookings
The Results: Streamlined Operations and Higher Guest Satisfaction
Since onboarding SabeeApp, Atlas International Hotels has seen measurable improvements:
Operational Efficiency
- Overbookings reduced to near zero
- Check-in time reduced by at least 50%
- Significant decrease in staff workload
Revenue & Booking Growth
- +30% increase in direct bookings via the hotel’s website
- Improved OTA performance thanks to real-time syncing
Enhanced Guest Experience
- Guests love the seamless, high-tech experience
- Higher ratings and positive reviews on Booking.com and Google
- Streamlined mobile check-in and mobile key access
Why SabeeApp? More Than Just Software: A True Technology Partner
Choosing SabeeApp wasn’t just about finding the right features, it was about finding a team that truly understands the hospitality industry. From day one, the Atlas team felt supported, listened to, and guided through every step of the implementation.
The hotel appreciated SabeeApp’s open approach to integrations, allowing them to work with top-tier partners in every area, without being locked into a rigid ecosystem.
“It reminds us of the concept of outsourcing: do what you do best and let the experts handle the rest. SabeeApp makes that possible by connecting seamlessly with best-in-class third-party systems.”
— Seif Hafez Owner of Atlas International Hotels
This open, modular approach enabled Atlas to build a tailored tech stack that matched their operational needs and vision for the future. With SabeeApp at the core, they now have the tools, flexibility, and support to scale confidently as they grow their brand.
Summary: A Game-Changing Upgrade to Hotel Operations
SabeeApp has redefined how Atlas International Hotels operates, from front desk to housekeeping, from online bookings to guest reviews.
“It completely modernised the way we run our hotel. What used to be chaotic and manual is now smooth, automated, and easy to oversee, especially from anywhere in the world.”
— Seif Hafez Owner of Atlas International Hotels
Today, the team at Atlas enjoys:
- Full remote control of operations from anywhere
- Seamless communication between departments
- Happier guests who notice the difference
We’d like to sincerely thank Safe Hafez and the Atlas International Hotels team for sharing their story. Their commitment to quality, even on a budget, shows what’s possible with the right mindset and the right tools. If you’re looking for a smarter, more reliable way to manage your hotel and improve daily operations, reach out to us at SabeeApp. We’re here to support you every step of the way.