The hospitality business is built on guest’s happiness and satisfaction. Even the nicest and most modern rooms will not impress your guests if those rooms will not be clean and comfortable. Hotel housekeeping staff is responsible not only for the rooms but also for the whole hotel’s cleanliness. From the very first impression when guests step to the lobby, housekeepers are the ‘people behind the curtain’, responsible for the wow-factor.
Doesn’t matter how big accommodation is, there must be a cleaning personnel. The whole team of housekeepers or just one person (in the case of a small family business) have the same goals:
Housekeepers can also bring additional value to your business! How? You can offer value-added services, provided by your hotel’s housekeeping staff:
Providing these services can help to raise the income not only for the hotel but also for the housekeeper in person. They can expect to get more tips after providing certain services.
As mentioned at the beginning of the blog post, the cleanliness of the hotel is the number one feature that guests are looking for. It is proven by many different kinds of research that Online reviews can have an amazingly huge impact for the hospitality business. If your place will have a few bad reviews about a room being not clean, this will encourage people to look for another accommodation. Doesn’t matter how smiley and polite your receptionists are. Doesn’t matter how exclusive or fancy your place is. When guests book a room at your hotel, they expect to get a clean and comfortable room for their stay.
So basically the summary of this idea is that hotel housekeepers are real worker bees. They have an amazing responsibility and their work matter much more than we might think at the beginning. Hotel Housekeeping staff are those people, who have to make sure that you will provide ‘Home away from Home’ feeling for your guest.
See how SabeeApp Property Management System help you with housekeeping management.