Austrian hospitality compliance guide
Austria hospitality compliance and regulations
Austrian properties must issue digitally signed cash receipts under RKSV, and register guest data electronically — in much of the country through Feratel's reporting system. SabeeApp is A-Trust certified for the first and connects directly to the second.
Quick facts
RKSV at a glance
- Regulation
- RKSVRegistrierkassensicherheitsverordnung — the Austrian Cash Registers Security Regulation
- In effect since
- 1 Apr 2017Applies to every cash receipt issued
- Requirement
- A unique QR codeEvery cash receipt digitally signed
- Applies to
- Every business in AustriaNot only accommodation providers
- SabeeApp status
- Certified by A-TrustA market leader in issuing RKSV certificates for service providers
- To connect
- One-time Marketplace setupThen every invoice is stamped automatically
First requirement
What is RKSV?
Under the Austrian Cash Registers Security Regulation (RKSV), in effect from 1 April 2017, every cash receipt needs to be signed digitally with a unique QR code. This is an obligation for every business operating in Austria.
Without an invoicing system capable of issuing digital cash receipts, a property can only comply manually — buying fiscal printer hardware, registering every invoice by hand and cross-checking the data to avoid mistakes.
Certified vs manual
Why a certified system matters
- No hardware costs or installation
- No incorrect data from human error
- Less administration for hotel staff
- A future-proof business solution
SabeeApp Hotel PMS is certified by A-Trust. You initiate the one-time connection with them in the SabeeApp Marketplace; from then on all invoices are issued with a QR code, generated and signed automatically in the background.
Second requirement
Electronic guest registration via Feratel
Feratel provides tourism solutions for hosts, communities and tourism organisations, headquartered in Innsbruck. Its Electronic Reporting System is the registration route many Austrian regions use, turning guest registration into an automatic background task rather than a form at the desk.
SabeeApp connects to both sides of Feratel: the online distribution channel through the Channel Manager, and the Electronic Reporting System through the Marketplace.
Obligatory guest types
- Main guest
- Accompanying guests
- Children
- Tour guide
- Tour guests
Austria was recorded internally as having one requirement, but the live site documents two: RKSV and Feratel reporting. And SabeeApp's Feratel page doesn't name the underlying legal duty or authority behind guest registration, nor which regions mandate Feratel specifically — worth confirming both before this goes live.
Guests can check in online while their details are recorded in SabeeApp. Once the connection is activated in the Marketplace, the required information is sent to the Electronic Reporting System automatically in the background.
A signed receipt for every payment, a registration for every guest — both produced by the system that already recorded them.
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FAQ
Frequently asked questions
The Austrian Cash Registers Security Regulation (Registrierkassensicherheitsverordnung). Since 1 April 2017 every cash receipt must be signed digitally with a unique QR code — an obligation for every business operating in Austria, not only hotels.
Not with a certified invoicing system. Without one, complying means buying fiscal printer hardware, registering every invoice manually and cross-checking the data yourself. A certified system issues the digital receipts instead — no hardware, no manual entry.
Yes. SabeeApp is certified by A-Trust, a market leader in issuing RKSV certificates. You initiate the one-time connection with A-Trust in the SabeeApp Marketplace, after which every invoice is issued with its QR code automatically.
The Austrian Chamber of Commerce (WKO) publishes an FAQ on the cash register obligation. Always confirm current requirements there or with your tax adviser.
A registration solution from Feratel — a tourism technology company headquartered in Innsbruck — that handles electronic guest registration for hosts, communities and tourism organisations in the region.
Information is obligatory for the main guest, accompanying guests, children, the tour guide and tour guests.
Yes. Once the Feratel Electronic Reporting connection is activated in the Marketplace, the required guest data is sent in the background — including data captured when guests check in online through GuestAdvisor.
This page is for general guidance only and is not legal advice. Requirements change; always confirm current rules with the relevant Austrian authority.