What to Expect After Connecting to HostelWorld

Once your SabeeApp account is connected to Hostelworld, availability, pricing, and stay restrictions will begin syncing between the two platforms. This ensures streamlined reservation management and accurate data flow. However, there are some key behaviours and limitations you should be aware of to avoid confusion or misconfigurations.

🔄 What Data Syncs Between SabeeApp and Hostelworld?

Synced from SabeeApp to Hostelworld:

• Room availability
• Prices (maximum occupancy pricing only)
• Minimum night restrictions
• Maximum night restrictions (up to 30 nights – supported by Hostelworld)

⚠️ Rate plan closures are not supported by Hostelworld.

If you close a rate plan in SabeeApp, it will not be closed automatically in Hostelworld. Manual updates in the Hostelworld extranet may be necessary.

💰 Important Pricing Behaviour

• Hostelworld only accepts the price for maximum occupancy from SabeeApp.
• Prices for additional occupancy levels (e.g., fewer guests) are calculated automatically by Hostelworld based on the maximum occupancy price you provide.

💳 Commission & Payment Handling

When a guest books through Hostelworld:

• They pay 15% of the reservation total directly to Hostelworld at the time of booking. This is the Hostelworld commission.
• The remaining 85% is payable by the guest at check-in, and this is what appears in your SabeeApp Folio (if you’re using tax models M01, M02, M03, M04, or M06).

✅ Make Sure to Set the 15% Commission

To ensure accurate financial tracking, go to:

Settings → Partners → Hostelworld → Set commission to 15%

💡 Example:

• Guest books a stay for €150
• They prepay €22.50 (15%) to Hostelworld
• You will see €127.50 in SabeeApp (this is what the guest owes you)

🧾 Enhanced Price Calculation (for M05, M07, M08, M09 Tax Models)

For these tax models, SabeeApp uses an updated method to handle Hostelworld pricing:

1. VAT is added to the net total of the reservation.
2. A payment entry is recorded in the reservation to reflect the 15% commission paid to Hostelworld.
3. In group bookings, the payment is linked to the group reservation page.
4. Payment appears as:
   • Payment Name: Paid on Hostelworld
   • Payment Method: Credit/Debit Card

This ensures more transparent and accurate pricing.

🔐 Guest Data and Credit Card Info

Reservations coming from Hostelworld will include:

• Guest contact details
• Credit card data (excluding the CVC/CVV code)

⚠️ Important Restriction Note

Hostelworld accepts:

• A maximum of 30 nights as a maximum stay restriction
• A maximum of 30 nights as a minimum stay restriction, for both standard and non-refundable rates

Exceeding these limits may result in syncing errors or booking issues.

✅ Summary Table

By understanding the specific behaviours of the Hostelworld integration, you can confidently manage bookings and avoid common pitfalls. If you make structural changes or encounter issues, feel free to reach out to the SabeeApp Support Team for assistance.