What to Expect After Connecting to Booking.com

Once SabeeApp is connected to Booking.com, your pricing and availability updates are synced instantly. Any changes made in SabeeApp will appear on Booking.com within seconds, ensuring real-time coordination between platforms.

🔄 What Syncs Between SabeeApp and Booking.com

From SabeeApp to Booking.com

• Room availability

• Pricing (set in rate plans)

• No-show status

• Guest stay date changes (under certain conditions)

• Minimum night restrictions (linked rate plans)

• Maximum night restrictions (linked rate plans)
  ⚠️ Booking.com allows a maximum stay of 30 nights

• Open/Close room availability

• CTA (Closed to Arrival) and CTD (Closed to Departure) settings

From Booking.com to SabeeApp

• New reservations

• Guest details (name, email, phone number, comments)
  ⚠️ If a guest omits any details, those fields will remain empty in SabeeApp

• Credit card data (if required during booking)
  ⚠️ Stored securely and automatically deleted 3 days after guest departure

💳 Credit Card Management

If you attempt to validate a guest's credit card in SabeeApp and it’s found to be invalid:

• Mark it as invalid in the reservation

• This triggers an alert to Booking.com

• The guest then has 24 hours to update their card information

• If not updated, Booking.com will cancel the reservation automatically

• You can track the status of card updates on your SabeeApp dashboard

🚫 No-Show Reporting

SabeeApp now supports advanced no-show handling thanks to Booking.com's updated API.

How to Mark No-Shows:

1. In the reservation page in SabeeApp, mark the guest as No-show

2. Choose whether to:

   • ✅ Apply no-show fee (communicated to Booking.com)

   • ❌ Don’t apply fee (waive the charge; also communicated to Booking.com)

🔔 Note: Booking.com only allows no-show reporting 1 day after the check-in date and up to 48 hours after the check-out date

If you mark a guest as No-show on the day of arrival, it won’t sync to Booking.com—you must update it manually in their extranet.

When a No-show is successfully registered in SabeeApp and synced:

• All unused nights in the reservation will be freed up

• These will automatically sync across all connected channels, including Booking.com

📅 Modifying Stay Dates

Date changes to reservations will now sync with Booking.com—but only under these conditions:

✅ Date Modifications Are Synced If:

• The arrival date is today or in the past

• The guest has already checked in

• The reservation is not overbooked

• The property does not use Booking.com’s payment processing

• The check-out date hasn’t been modified twice in 24 hours

❌ Changes Will Not Sync If:

• The reservation is in the future

• The guest has not checked in

• The property uses Payments by Booking.com

• The new booking violates Booking.com’s restrictions (e.g., stay is less than 1 night, price is lowered on non-refundable bookings)

🛎️ Tip: Always ensure the new date range complies with Booking.com’s policies to avoid sync failures.

🎯 Discounts and Special Offers

All promotional rates (e.g., Genius, Early Bird, Last Minute) must be managed directly in Booking.com. These cannot be controlled via SabeeApp.

⚠️ Watch Out for Booking.com's Auto-Replenishment

Booking.com has an Auto-Replenishment feature that can lead to overbookings if not disabled.

What It Does:

• Reopens cancelled rooms automatically

• Can override your channel manager's availability controls

Recommendation:

• Contact your Booking.com account manager

• Ask them to verify and disable Auto-Replenishment for your property

✅ Summary

By following these guidelines and understanding the syncing rules, you’ll ensure a smooth and efficient integration between SabeeApp and Booking.com. For questions or support, please reach out via your customer portal.