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Viewing and Editing Guest Details

SabeeApp Go lets you review a guest's full record and correct or complete their details directly from your phone. This is useful at check-in when you need to verify information, update a contact number, or fix a data entry error made at the time of booking.

Before You Start

The reservation must fall within the ±14-day data window (14 days ago to 14 days from today). Reservations outside this range are not loaded in the app. Use the SabeeApp PMS to access older or future bookings.

Step 1: Open the Reservation

  1. On the Home screen, locate the reservation using the Today, Yesterday, or Tomorrow tabs — or tap the search field and type at least three characters of the reservation code, guest name, or email address.
  2. Tap the reservation card to open Reservation Detail.

The Reservation Detail screen shows the reservation code, status, check-in and check-out dates, room, source, and guest composition.

Step 2: Open the Guest

The Guests section at the bottom of Reservation Detail lists every guest on the booking. Each card shows the guest's name, age, gender, citizenship, city tax liability, and whether an ID document has been scanned.

  1. Tap the guest card for the person you want to view or edit.
  2. The Guest Detail screen opens.

Step 3: Review the Guest's Information

Guest Detail organises the guest's record into four sections:

  • Personal details — name, maiden name, mother's name, date and place of birth, citizenship
  • Contact details — phone number and email address
  • Address details — postal code, city, country, and street address
  • Document details — document type, document number, and whether a scan has been completed

Shortcut buttons next to the phone number and email let you place a call or open an email directly from this screen.

Step 4: Edit the Guest's Details

If any information needs to be added or corrected:

  1. Tap the floating action button (the circular button at the bottom right of the screen).
  2. Tap Edit guest.
  3. The Edit Guest form opens with all current values pre-filled.
  4. Tap any field to edit it. Available fields are: first name, last name, maiden name, mother's name, date of birth, place of birth, citizenship, gender, phone number, email, address, document type, and document number.
  5. When you are done, tap Save. The changes are written to the server immediately and you return to Guest Detail.

Note: The Edit Guest form does not enforce required fields or validate formats. Whatever you enter — including leaving fields empty — is saved exactly as typed. Which fields must be completed is a matter of your property's check-in procedure.

Important Notes

Status is read-only. The reservation status pill shown on Reservation Detail cannot be changed in SabeeApp Go. Check-in, check-out, and any status changes are performed in the SabeeApp PMS.

Changes are live. Edits saved in SabeeApp Go update the guest record in the PMS immediately. There is no draft or undo — if you save incorrect data, re-open Edit guest and correct it.

Multiple guests. If a reservation has more than one guest, each appears as a separate card on Reservation Detail. Open and edit each guest individually.

Capturing a Guest's ID Document

If you need to scan a guest's passport, ID card, or Hungarian address card rather than entering details manually, use the Scan Document feature instead. From Guest Detail, tap the floating action button and choose Scan Document. See How to Scan a Guest ID Document with SabeeApp Go for full instructions.

Troubleshooting

I cannot find the reservation

Make sure the reservation falls within the 14-day window. If the guest checked in more than 14 days ago or is arriving more than 14 days from now, the reservation is not available in SabeeApp Go — use the PMS instead.

The guest's card is not showing on the reservation

If the reservation was created without guest records attached, the Guests section may be empty or show fewer guests than expected. Add or correct guest records in the SabeeApp PMS, then pull down to refresh the reservation in SabeeApp Go.

My edits did not save

Check your internet connection — SabeeApp Go is online-only and requires a live connection to save changes. If the connection dropped during save, re-enter the edit and try again once connected.