Virtual Credit Card Charging
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      🧾 VCC Handling for Group Reservations

      When managing group bookings with virtual credit cards (VCCs), it's important to know how payments are processed in SabeeApp. You cannot initiate payments directly from the Group Reservation page. Instead, all VCC-related payments must be handled through individual reservation pages.

      💳 How VCC Payments Work for Group Bookings

      • When SabeeApp receives a VCC for group reservation from an OTA, it assigns the card across the group, to the individual reservation.
      • You must charge each VCC from the corresponding individual booking page.
      • Then, individual SabeePay payments are created automatically—one for each reservation.

      🔁 Multiple Bookers & VCCs for Expedia Group Reservations

      Some Expedia group bookings come with multiple bookers, each providing a different VCC. These are handled differently to prevent errors in payment allocation:

      • All VCCs are saved under their respective bookers and individual reservation page. 
      • If any one card is charged, the payment is not split across the group.
      • Instead, the full payment is applied to the specific reservation tied to the VCC that was used.

      This ensures that payments are tracked accurately and avoids confusion in the PMS and payment reporting.

      🌐 Group Payments in the Customer Portal

      In the Customer Portal, guests using any ResCode (reservation code) from the group can only pay the total group amount defined by your payment policy.

      Example:

      • A guest pays 3,000 EUR through the portal for a group reservation that includes 3 rooms.
      • SabeeApp automatically splits this into 1,000 EUR per booking, and each amount is recorded as a SabeePay payment on the individual booking pages.

      💸 Refunds for Group Payments

      • SabeePay payments are automatically linked to individual reservations, but refunds can be initiated from the Group Reservation page under certain conditions.

      • 👉 You can only refund a SabeePay payment from the Group Reservation page if an invoice has already been issued for the original payment.

      • If this condition is met, please follow the instructions in:

        Step 1: Handling SabeePay Refunds & Issuing a Refund Invoice.