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      đź“Š SabeePay Charges Report Guide

       

      The SabeePay Charges Report provides a detailed overview of all payment transactions processed through SabeePay. This includes payments made by guests, virtual credit card (VCC) charges, and more.

      đź“Ť Accessing the Report

      You can find the SabeePay Charges Report by navigating to:
      Left Menu → Reports → Administration → SabeePay Reports

      đź’ł What Charges Are Included?

      The report displays all types of charges processed through SabeePay, including:

      • Payments made by guests via the Customer Portal

      • Charges from the Integrated Booking Engine (IBE)

      • Virtual Credit Card (VCC) transactions

      🔍 Filtering Options

      Use the available filters to narrow down the report data:

      1. Date Picker

      • Select a custom date range or use predefined time periods to filter the results.

      2. Status

      Reflects the transaction result:

      • Paid – successful transaction

      • Refund – refund was issued

      • Failed – payment attempt was unsuccessful

      3. Policy

      Shows the name of the applied cancellation or payment policy, with the type in parentheses.
      Example: 7-day flexible (Flexible)

      4. Currency Picker

      • View the report in any custom currency you’ve set under
        Settings → Invoice Settings → Custom Currency

      • If no custom currencies are configured, your default currency will be used.

      5. Search Field

      • Search by Booker Name or Transaction ID to quickly locate specific entries.

      ✅ Don’t forget to click the Generate button after adjusting filters.

      đź“‘ Understanding Report Columns

      Source

      Indicates where the charge originated:

      • Booking Engine (IBE) – guest paid during the reservation process.

      • Customer Portal / Guest Advisor – payment made post-booking.

      • Manually charged – typically VCCs, processed by a staff member.

      Charged By

      Identifies who initiated the charge:

      • For manual payments: the user's name

      • For IBE reservations: the booker’s name

      📤 Exporting & Printing

      You can easily:

      • Export the report to Excel

      • Print the report for offline use

      If you have further questions, feel free to reach out to our support team!