If you use the booking engine and list both physical and virtual room types, we prevent overbookings by running a reservation collision check before saving the reservation.
How It Works
-
Booking Process
-
A guest can add both physical units (part of a Shared Inventory setup) and virtual units to their cart in the Booking Engine.
-
They can proceed through the booking steps until they reach the page where they are putting in their details.
-
-
Collision Check Trigger
-
Once the guest enters their first name, last name, and email address, the system runs a collision check.
-
If both a physical and virtual unit are detected in the cart, a popup appears:
-
The popup does not specify whether the issue is due to a physical/virtual unit conflict or an availability change.
-
-
What Happens Next
-
After closing the popup, the guest is redirected to the first page of the Booking Engine to restart the booking process.
-
The cart is emptied automatically.
Why the Collision Check Happens on the Third Page
-
The system only saves reservations to specific rooms once the guest has entered their first name, last name, and email address.
-
At this stage, the system can accurately detect the availability of the selected units.
Additional Information
-
Virtual units are excluded from the "Recommendations" section.
-
This means that when offering alternative options, the system does not consider virtual units.
-