How to create and handle group bookings?

Group bookings to Sabee can be uploaded in 3 different ways:

  1. You can add a group booking in the calendar manually
  2. You can accept a group booking on your booking engine
  3. You can get a group booking from any of the connected partners

 

  1. Adding group booking manually

If you need to upload a group reservation manually, it is very simple to do that in Calendar Overview window. Above the calendar you will see the icon with little person and + sign. 

Click on it and a new pop-up window will appear with the group reservation upload possibility:

Here you have to decide whether you wish to add a new group reservation or you would like to add reservations to an existing group.


You can add the Group Name, choose group colour (the colour will be used on the calendar to visualise that these bookings are a part of a group), and fill in the rest of the fields;

  • system will display all availabilities for your selected period, so you can keep an eye on your inventory when uploading group booking. Also this is very good tool in case someone calls you and asks about possibility to book a room for a group, so just with one click you can see how many available rooms of which type you will have for required time period;
  • select which rooms and for how many people you are reserving for this group.
  • while you will be adding rooms, at the bottom of the table you will see group's total and will be able to remove room, which you already added.
  • The booker name will be saved to all reservations as booker.

  • in the next page you can make adjustments. You can arrange number of persons per room, some guests might leave later – so you can set different departure date for the room. If needed, select rate plans, and adjust prices;
  • at the bottom, you can see a quick summary of your group. You can modify total amount of the group, if needed;
  • Once you are happy with the group click on add booking button.

Now at the calendar you will see whole group reservations listed and marked with your selected colour. It will be easy to differentiate it from other reservation in the calendar and you will quickly spot the group reservation.

Once group reservation is in the calendar, you can make several actions with it. You can click on any of group reservation booking, in the information pop-up you will see few important information, such as total amount of the whole group, and separate details of that particular reservation on which you clicked

Group booking info pop-up:

  1. You can open detailed reservation page of that particular group
  2. You can check in every guest of that particular group reservation
  3. You can on-board the whole group at the same time after they have been checked-in

Group booking info:

  1. You can remove rooms from the group reservation in case they would like to be split from rest of the group. However you cannot make this change once a group invoice was issued for the whole group.

  2. You can add new reservation to the group booking. Might happen that group booker decided to add one more room to their booking so in this case you need to create new booking in the calendar and add it to the group. In this case, simply grab and drag reservation which should be added to the group.

  3. Group check-in button gives you an option to check-in all group at once.
  4. Print group allows you to print check-in card for all reservations that belong to the group.
  5. With the last option Cancel group reservation, you can cancel all reservations that belong to the group - no need to do it separately one-by-one.

If group booking will be made on your booking engine, or it will arrive from OTA - you won't need to do anything extra - system will group such reservations for you automatically. The booker section will be always filled up with data but the guest details only, if the XML contains such information.