SabeeApp Achieves Level II Global Support Certification of Hotel Tech Report

SabeeApp has earned Hotel Tech Report’s level II Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

What is Hotel Tech Report GCSC certification program

The Hotel Tech Report GCSC certification program analyses software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimise risk and maximise positive outcomes when selecting technology partners.  In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.

“The team at SabeeApp has extensively configured their Hubspot instance to carefully track client feedback and satisfaction by region showing their ability to service a wide range of customers across geographies and languages as well as their commitment to making sure each client realises successful outcomes with the product.  Further, they also emphasise on property site visits to coach clients and make sure they are maximising their use of the product.  SabeeApp customers can rest assured that they have a partner who truly cares about their success” - said Hotel Tech Report co-founder Adam Hollander.

How SabeeApp ensures excellent customer support

Since SabeeApp started its operation in 2011, and customer satisfaction has always been top priority because we know how important it is for hoteliers to rely not only on the PMS system but also the support behind it. 

"Our Account Managers are the backbone of SabeeApp’s relationship with hoteliers. They’re not just here to answer questions, they’re true partners in our customers’ success. Their role goes beyond support; they guide, educate, and help hoteliers get the most out of our technology. In an industry where time is money, having a knowledgeable and proactive expert by your side makes all the difference." - said Szabolcs Herman, CEO at SabeeApp.

SabeeApp's customer support has four pillars:

• Pre-emptive Support: Online knowledge base, training videos, tooltips, and educational product webinars. These easy-to-access tools serve as a basis to help customers troubleshoot before actually reaching out to the Support team.
• Reactive Support: Transparent processes, email or phone support, multi-lingual support, purpose built support and ticket management tool, live chat support, and feature request tracking. With these solutions, SabeeApp can quickly resolve issues that clients may have.
• Customer Success & Coaching: This pillar is about informing and educating customers to use the product successfully. The following are the rubric items that Hotel Tech Report has verified that SabeeApp has in place: Customer satisfaction monitoring, Release notes about product updates/changes, Quaterly success check ins, Learning Management System (LMS), and Online community.
• Customer Validation: The fourth pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of the customers based on their satisfaction ratings. SabeeApp has the following ones in place: Public Feedback Validation, 4.9-star avg. customer support rating, and Vendor Confidence.

Why Hotel Tech Report is important when choosing your PMS system

Hotel Tech Report is the world's top destination for hotel technology discovery where more than 200,000+ hoteliers come each month to discover, vet and learn about digital tools and strategies to run and grow their businesses.

Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners.

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