📊 SabeePay Charges Report Guide

The SabeePay Charges Report provides a detailed overview of all payment transactions processed through SabeePay. This includes payments made by guests, virtual credit card (VCC) charges, and more.

📍 Accessing the Report

You can find the SabeePay Charges Report by navigating to:
Left Menu → Reports → Administration → SabeePay Reports

💳 What Charges Are Included?

The report displays all types of charges processed through SabeePay, including:

Payments made by guests via the Customer Portal
Charges from the Integrated Booking Engine (IBE)
Virtual Credit Card (VCC) transactions

🔍 Filtering Options

Use the available filters to narrow down the report data:

1. Date Picker

Select a custom date range or use predefined time periods to filter the results.

2. Status

Reflects the transaction result:

Paid – successful transaction
Refund – refund was issued
Failed – payment attempt was unsuccessful

3. Policy

Shows the name of the applied cancellation or payment policy, with the type in parentheses.
Example: 7-day flexible (Flexible)

4. Currency Picker

View the report in any custom currency you’ve set under
Settings → Invoice Settings → Custom Currency
If no custom currencies are configured, your default currency will be used.

5. Search Field

Search by Booker Name or Transaction ID to quickly locate specific entries.

✅ Don’t forget to click the Generate button after adjusting filters.

📑 Understanding Report Columns

Source

Indicates where the charge originated:

Booking Engine (IBE) – guest paid during the reservation process.
Customer Portal / Guest Advisor – payment made post-booking.
Manually charged – typically VCCs, processed by a staff member.

Charged By

Identifies who initiated the charge:

For manual payments: the user's name
For IBE reservations: the booker’s name

📤 Exporting & Printing

You can easily:

Export the report to Excel
Print the report for offline use

If you have further questions, feel free to reach out to our support team!