What to Expect After Connecting to Ctrip / Trip.com

Once your SabeeApp account is successfully connected to Ctrip / Trip.com, key reservation data and availability settings will begin syncing automatically between the two platforms. This integration ensures that your property stays up to date across both systems, reducing the risk of overbookings or manual errors.

🔄 What Information Syncs Between SabeeApp and Ctrip?

From SabeeApp to Ctrip:

• Room availability

• Prices (based on your configured rate plans)

• Minimum night restrictions

• Maximum night restrictions (linked rate plans)

  ⚠️ Ctrip supports a maximum stay of 90 nights

• Rate plan open/close status

From Ctrip to SabeeApp:

• New reservations – automatically appear in your SabeeApp calendar
• Credit card details – included with each reservation, except CVC code (if required at the time of booking). To get the CVC code please login to your Trip.com extranet.

⚠️ Important Notes

1. Room Type or Occupancy Changes in Ctrip

If you make any changes in Ctrip’s extranet regarding:

• Room types (e.g. adding new rooms, modifying max occupancy, removing rooms)
• Rate plans

👉 Please notify our support team immediately.

These changes require manual reconfiguration on our side to ensure continued synchronization between SabeeApp and Ctrip.

2. Cancellations of Pre-Connection Bookings

Bookings made before the channel connection was activated:

• Will not be automatically updated in SabeeApp if cancelled via Ctrip.
• You will need to manually cancel such reservations in SabeeApp to avoid availability issues.

✅ Summary of Synced Information

By understanding how your SabeeApp and Ctrip integration works, you can ensure a smooth and reliable booking experience for both you and your guests.

If you plan to make structural changes in your Ctrip account or have questions, please contact our support team for assistance.