Keep calm

One of the most important things you can do for yourself and for the future of your hospitality business during a crisis situation is to try to stay calm. Panicking will definitely not lead you in the right direction. Make sure it is not just you keeping your mind cool under the pressure, but your entire team, so that you can make the right decisions together.

Communicate

In order to get through these rough times it is crucial to keep communication going - both within the team and between you and your current or potential guests.

Regularly check in with your colleagues to show them that they are cared for, and that together you will overcome this situation. Don't stop posting on your social channels or sending out newsletters either. You can still build trust by letting your followers know what safety measures your hotel staff has taken, or by keeping them up-to-date regarding any operational changes. 

Learn

Use your extra time due to the lack of reservations to learn. Keep your spirits up and encourage not only yourself but also your staff  to analyze the details of your roles, find your pain points, then learn and grow together.
We at SabeeApp are working hard to help you make this process easier, and we also ensure that all learning materials and tools you may need are available to you and your staff online.

• If you'd like to learn more about our software visit the Support Center, which you can conveniently access directly from your SabeeApp account. Here you can also sign up for extra free trainings, which we will offer until the end of May.
• We are regularly updating our blog with useful articles, which will feature among others topics such as automation and revenue management.
• Additionally, we have prepared a list of online platforms for you, which you can utilize for online communication and collaboration within your team. 
  
  

Revise your processes

Now is the time to revise your daily operation, and determine where and how you can improve.
Are you using the right tools to automate your processes and to make your job more effective? How can you optimize your workflow? Answering these questions and devising a new plan after reviewing your current situation will keep your business competitive.

In an upcoming blog post featuring this topic, we will discuss what an optimal process of an automated hotel looks like. Stay tuned!