NUKI Guest Guide (NGG for non-keypad entry)

How Guests Can Access Their Room with the Smart Lock

To access your room, follow these steps:

1. Download the GuestAdvisor App

• Available for both platforms:
  • Android
  • iOS
• Important: Make sure you complete the online check-in before your arrival.
  • You can do this via the app or using the Customer Portal link.
  • Note: Completing check-in through either method won’t affect the entry process.

2. Day of Arrival

• After completing the online check-in, your host will enable the NUKI lock on your room door for access.
• Please bare in mind that the door open becomes available on your day of arrival based on the property’s check-in policy. The only exception is if you have agreed on an early check-in time and your host configured this for you in their management platform.

3. Accessing Your Room via the App

• Open the app, and on your dashboard, the Location button will update to Room access on the day of your arrival.

   

  Before:

  

  After:

  

4. Unlock Your Door

• After verification, you’ll see the switch panel:

  

• Swipe right to unlock the door.

• Swipe left to lock the door.

Need Help?

If you encounter any issues, please contact your host for assistance and further guidance.