Once SabeeApp is connected to Booking.com, your pricing and availability updates are synced instantly. Any changes made in SabeeApp will appear on Booking.com within seconds, ensuring real-time coordination between platforms.
🔄 What Syncs Between SabeeApp and Booking.com
From SabeeApp to Booking.com
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Room availability
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Pricing (set in rate plans)
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No-show status
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Date and price modifications (For detailed rules, please refer to the Modifying Reservations help article)
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Minimum night restrictions (linked rate plans)
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Maximum night restrictions (linked rate plans)
⚠️ Booking.com allows a maximum stay of 30 nights -
Open/Close room availability
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CTA (Closed to Arrival) and CTD (Closed to Departure) settings
From Booking.com to SabeeApp
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New reservations
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Guest details (name, email, phone number, comments)
⚠️ If a guest omits any details, those fields will remain empty in SabeeApp -
Credit card data (if required during booking)
⚠️ Stored securely and automatically deleted 3 days after guest departure
💳 Credit Card Management
If you attempt to validate a guest's credit card in SabeeApp and it’s found to be invalid:
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Mark it as invalid in the reservation
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This triggers an alert to Booking.com
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The guest then has 24 hours to update their card information
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If not updated, Booking.com will cancel the reservation automatically
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You can track the status of card updates on your SabeeApp dashboard
⚠️ Please note, if a guest modifies their credit card details on Booking.com and you view them in the Booking.com Extranet, the updated details will not be synced to SabeeApp.
🚫 No-Show Reporting
SabeeApp now supports advanced no-show handling thanks to Booking.com's updated API.
How to Mark No-Shows:
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In the reservation page in SabeeApp, mark the guest as No-show
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Choose whether to:
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✅ Apply no-show fee (communicated to Booking.com)
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❌ Don’t apply fee (waive the charge; also communicated to Booking.com)
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🔔 Note: Booking.com only allows no-show reporting 1 day after the check-in date and up to 48 hours after the check-out date
If you mark a guest as No-show on the day of arrival, it won’t sync to Booking.com—you must update it manually in their extranet.
When a No-show is successfully registered in SabeeApp and synced:
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All unused nights in the reservation will be freed up
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These will automatically sync across all connected channels, including Booking.com
📅 Modifying or Splitting Reservations
Please refer to Managing Changes to Reservations from Booking.com help article.
🎯 Discounts and Special Offers
All promotional rates (e.g., Genius, Early Bird, Last Minute) must be managed directly in Booking.com. These cannot be controlled via SabeeApp.
⚠️ Watch Out for Booking.com's Auto-Replenishment
Booking.com has an Auto-Replenishment feature that can lead to overbookings if not disabled.
What It Does:
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Reopens cancelled rooms automatically
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Can override your channel manager's availability controls
Recommendation:
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Contact your Booking.com account manager
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Ask them to verify and disable Auto-Replenishment for your property
✅ Summary
| Feature | Managed in SabeeApp? | Synced with Booking.com? |
|---|---|---|
| Prices & Availability | ✅ Yes | ✅ Yes |
| Guest Details | ❌ No | ✅ Yes (if provided) |
| Credit Card Info | ✅ Yes | ✅ Yes |
| No-show (with/without fee) | ✅ Yes | ✅ Yes (if marked 1 day after arrival) |
| Date and Price Modifications | ✅ Yes | ✅ Yes (only from check-in date onward) |
| Promotions & Discounts | ❌ No | ❌ No (Booking.com only) |
| Auto-Replenishment | ❌ No | ❌ No (disable on Booking.com) |
By following these guidelines and understanding the syncing rules, you’ll ensure a smooth and efficient integration between SabeeApp and Booking.com. For questions or support, please reach out via your customer portal.