If you are running a hospitality business, most probably you are using some kind of hotel PMS that helps you with everyday operations. However, systems tend to get outdated and sometimes stop improving. This leaves you with the product which once used to be a great help but now turned but to the anchor that drags you down.
From my experience I know, that some people tend to accept this downgrades of the system and just expect for the best. However sooner or later comes a time when you have to make a decision of changing your hotel PMS. This decision is not very easy because it affects many parts of your work starting from the management decisions and ending with the front-desk.
To sum up - the system is becoming a burden and not help to run your business.
When you finally made a decision, that you actually need to find a replacement for your current system, you most probably going to have some concerns that will stop you from immediate change.
If you already made sure that none of the above-mentioned concerns is bothering you, you can start the searching and selection process for your new hotel PMS. You will be overwhelmed by the number of choices what you will get after entering ‘Hotel Management System’ in the browser’s search field. There are so many different systems out there, so how to make a right decision? First of all, you need to know your business and what exactly you expect from the system. Some PMS that you will find will be designed for slightly different accommodation providers. Some of them will lack features that are needed in your everyday processes.
If you already feel your current hotel PMS as an anchor dragging your whole business to a wrong direction (down), it’s really time to think about changes. Yes, it can be hard to say ‘Good-bye’ not just to the system itself but also to the ways how it used to work. In time you shape your processes and operations so changing them can be a real challenge, especially if you don’t plan well and decide to make this step in the middle of the peak season.
In order to prepare you for the smooth change, we offer you to read the second part of this topic "When the time comes to change your hotel PMS. Part 2" which is soon to be out. So make sure to follow our blog.